I really and truly loathe this place. After browsing for hours, I have finally found the watch I liked, and ordered it. To my horror, the watch arrived with an ugly grey wristband, not like pictured on the site. They said something about it saying in the discription that it was grey. I didn’t agree, but did not argue. The SR agreed that since the picture was definitely black, they would accept a refund, and pay S&H, after giving me some cock and bull about it having to be under $10. Now a different SR is telling me that the watch is exactly as described, and refusing to pay S&H. Never again.